1 Our Commitment to Responsible Gaming
Online gambling is a form of entertainment, and like all forms of entertainment it should be enjoyed within healthy boundaries. zd22 takes its responsibility to players in Bangladesh seriously, and we have designed our platform with the understanding that a small number of players may develop unhealthy relationships with gambling if left without support or protective guardrails.
Our responsible gaming programme is guided by four core principles: prevention, early intervention, player empowerment, and transparent communication. Prevention means we build protective features into the platform by default. Early intervention means we proactively monitor account activity for signs of problematic behaviour and reach out when our systems flag a concern. Player empowerment means we give every registered user the tools to manage their own play without needing to speak to an agent. Transparent communication means we are honest about the risks of gambling and never downplay them in pursuit of commercial gain.
zd22 believes that sustainable, responsible growth as a platform depends on our players remaining in control and enjoying their experience. A player who gambles within their means, for entertainment rather than financial relief, is a player who will enjoy zd22 for years to come. That alignment of interests is the foundation of our responsible gaming commitment.
Gambling should always be a choice made freely, with money you can afford to lose, for fun rather than profit. If you are gambling to recover losses, to escape problems, or with money earmarked for essential expenses such as rent, food, or bills, please read the rest of this page and consider using one of the tools described below.
2 Age Restriction and Verification
zd22 operates an 18+ only platform. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or access any real-money game or sports market on the platform. This is a strict, non-negotiable policy that applies to every player in Bangladesh and internationally.
During the registration process, all new players are required to declare their date of birth and confirm that they are 18 years of age or older. This declaration alone is not sufficient — zd22 also conducts formal identity and age verification as part of our KYC process. Players who cannot provide satisfactory documentary proof of age will have their accounts suspended pending verification, and any winnings accumulated before successful age verification may be withheld pending review.
Acceptable documents for age verification include:
- Bangladesh National Identity Card (NID)
- Valid passport (any nationality)
- Bangladesh driving licence
- Birth certificate (in conjunction with a secondary photo ID)
If at any point zd22 has reasonable grounds to believe that a registered player may be under the age of 18, the account will be suspended immediately pending investigation. Any deposits made to a suspended minor's account will be refunded to the original payment method (bKash, Nagad, Rocket, or bank account) less any amounts that cannot be recovered. zd22 will not profit from an underage player's deposits under any circumstances.
It is a serious breach of our Terms & Conditions to allow a person under 18 to use your zd22 account. If you share a device with minors, please use parental controls, device-level restrictions, or the account password lock feature to prevent unauthorised access to your account.
3 Self-Assessment: Is Gambling Affecting You?
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. The questions below are drawn from widely used responsible gaming assessment frameworks. They are not a clinical diagnostic tool, but answering them honestly can help you gauge whether your gambling habits are within a healthy range or whether it may be time to seek additional support.
Responsible Gaming Self-Check
Read each question and consider whether it applies to you in the past 30 days. If you answer "Yes" to three or more questions, we strongly encourage you to contact our responsible gaming support team or activate one of the tools described in the following sections.
Have you ever gambled with money intended for essential expenses such as rent, food, utilities, or loan repayments?
Have you felt irritable, restless, or anxious when trying to reduce or stop gambling?
Have you tried to "chase" losses by placing larger or more frequent bets after a losing session?
Have you lied to family members or friends about the amount of time or money you spend on gambling?
Have you borrowed money or sold personal belongings in order to fund gambling activity?
Has gambling caused you to miss work, studies, religious obligations, or important family events?
Do you think about gambling frequently during non-gambling hours, planning future bets or replaying past sessions in your mind?
Have you felt that you need to gamble with increasing amounts of money to get the same level of excitement or satisfaction?
If three or more of the above questions apply to you, please do not continue gambling until you have spoken with our responsible gaming team or an independent support organisation. Activating a self-exclusion or deposit limit costs nothing and can be done in minutes. Your account can be restored after a cooling-off period if your circumstances change.
4 Player Protection Tools
zd22 provides every registered player with a suite of self-management tools accessible directly from the account settings panel. These tools are available at any time, require no approval from our team to activate, and take effect within minutes of being set. The table below summarises the full range of tools available and how each one works:
| Tool | What It Does | How to Activate | Reversal Period |
|---|---|---|---|
| Deposit Limit | Caps the maximum amount you can deposit over a daily, weekly, or monthly rolling period | Account Settings → Responsible Gaming → Deposit Limits | Limit reductions: immediate. Limit increases: 7-day cooling-off |
| Loss Limit | Prevents further play once your net losses reach a defined threshold within a given period | Account Settings → Responsible Gaming → Loss Limits | Limit reductions: immediate. Limit increases: 7-day cooling-off |
| Session Time Limit | Sets a maximum continuous session length; your account is automatically logged out when the limit is reached | Account Settings → Responsible Gaming → Session Controls | Immediate (either direction) |
| Session Reminder | Sends an on-screen notification after 30, 60, or 90 minutes of continuous play to remind you of elapsed time | Account Settings → Responsible Gaming → Session Controls | Immediate (either direction) |
| Reality Check | Displays a periodic on-screen summary of your session duration and net win/loss position | Account Settings → Responsible Gaming → Reality Check | Immediate (either direction) |
| Time-Out | Temporarily locks your account for a fixed period from 24 hours to 6 weeks; no login or deposits permitted during the time-out | Account Settings → Responsible Gaming → Take a Break, or contact support | Cannot be reversed until the time-out period expires |
| Self-Exclusion | Permanently or long-term closes your account for a period of 6 months, 1 year, 2 years, or permanently | Contact our responsible gaming team via live chat or email | Minimum 6-month lock; permanent exclusion is irreversible |
All protective tools are free to use. There are no fees, penalties, or negative consequences applied to your account for activating any responsible gaming tool. If you encounter any difficulty activating a tool, our support team is available 24/7 to assist you immediately.
5 Self-Exclusion Programme
Self-exclusion is the most comprehensive protective measure available to zd22 players. When you request a self-exclusion, your account is locked and you will be unable to log in, make deposits, place bets, or access any real-money feature of the platform for the duration of the exclusion period you have chosen.
Available Self-Exclusion Periods:
- 6 Months — recommended for players who need a substantial break but wish to retain the option to return
- 1 Year — recommended for players who have identified a significant pattern of problematic play
- 2 Years — recommended for players who have experienced financial or personal harm from gambling
- Permanent — for players who wish to permanently end their relationship with online gambling; this decision is irreversible
To initiate a self-exclusion, contact our responsible gaming team via live chat or email at and state clearly that you wish to self-exclude. You do not need to provide a reason. Our team will process the exclusion within one business hour and send you a confirmation. During a self-exclusion period:
- You will not be able to log in to your account
- All pending withdrawals of verified funds will be processed to your nominated payment method (bKash, Nagad, Rocket, or bank account)
- Your account balance will be held securely and returned to you upon expiry of the exclusion period (except in the case of permanent exclusion)
- You will be removed from all marketing communications immediately
- Any promotional bonuses or free spins allocated to your account will be forfeited
If you are self-excluded and find a way to circumvent the restriction and access your account, please contact us immediately. Winnings generated during a self-exclusion period where the exclusion was in force may be voided. Self-exclusion is designed to protect you — please respect the boundary you have set for yourself.
6 Deposit and Loss Limits
Setting a deposit limit is one of the most effective ways to keep your gambling within a budget that you are comfortable with. zd22 allows players to set limits in Bangladeshi Taka (BDT) across three rolling time frames:
- Daily Deposit Limit: the maximum total you can deposit in any rolling 24-hour period
- Weekly Deposit Limit: the maximum total you can deposit in any rolling 7-day period
- Monthly Deposit Limit: the maximum total you can deposit in any rolling 30-day period
For example, you might set a monthly deposit limit of ৳10,000 to ensure your gaming spend never exceeds that amount, regardless of how many individual deposits you make or which payment method (bKash, Nagad, Rocket, or bank transfer) you use. Once your limit is reached, all further deposit attempts will be declined until the rolling period resets.
Loss limits operate similarly but are calculated on your net losses rather than your total deposits. A weekly loss limit of ৳5,000, for instance, would prevent you from continuing to play once your net losses for the week exceed that threshold, helping to prevent chasing behaviour.
Important rules governing deposit and loss limits:
- Reducing a limit takes effect immediately
- Increasing a limit or removing a limit is subject to a mandatory 7-day cooling-off period from the time the request is made — this gives you time to reconsider
- Limits apply across all payment methods; switching from bKash to Nagad does not reset your limit
- Limits are enforced at the platform level and cannot be bypassed by opening a new account
We recommend that every player sets at least a monthly deposit limit when they first register. Even a generous limit that you are unlikely to reach provides a useful safety net and creates a moment of awareness if you approach it unexpectedly.
7 Time-Out and Session Controls
Time-out features differ from self-exclusion in that they are designed for players who want a short, structured break rather than a prolonged exclusion. A time-out temporarily disables your account for a fixed period, after which your account is automatically re-enabled without any further action needed from you.
Available Time-Out Periods:
- 24 hours
- 48 hours
- 7 days
- 14 days
- 30 days (approximately 4 weeks)
- 42 days (6 weeks)
During a time-out your account is locked, no deposits are accepted, and no bets can be placed. However, your account balance remains intact, and verified pending withdrawals will continue to be processed normally. A time-out cannot be reversed early — if you request a 7-day time-out, you will not be able to access your account until the full 7-day period has elapsed, regardless of any requests to lift it sooner.
Session controls operate within individual gaming sessions and do not require locking your account. They include:
- Session Time Reminder: an on-screen notification after a configurable interval (30, 60, or 90 minutes) informing you how long you have been playing and showing your current session win/loss balance
- Reality Check Pop-up: a periodic summary overlay that appears every 30 minutes by default, showing cumulative session statistics and prompting you to decide whether to continue, take a break, or stop for the day
- Automatic Session Logout: forces a logout after a maximum session duration of your choosing (1 hour, 2 hours, 4 hours), requiring you to actively log back in to continue — creating a natural break-point and a moment of conscious decision-making
8 Recognising Problem Gambling
Problem gambling does not develop overnight. It typically follows a gradual progression that can be difficult to recognise from the inside, particularly when the behaviour is enjoyable in its early stages. Understanding the warning signs — both in yourself and in the people around you — can help catch a problem early, before it causes serious financial or personal harm.
The following patterns are commonly associated with problematic gambling behaviour. None of them alone constitutes a definitive diagnosis, but if several apply consistently, it is worth taking action:
Chasing Losses
Placing larger bets or playing more frequently after a losing session in an attempt to recover what was lost.
Secrecy and Concealment
Hiding gambling activity, account statements, or transaction histories from family members, partners, or close friends.
Financial Strain
Borrowing money, selling belongings, or neglecting essential bills and household expenses to fund gambling sessions.
Mood Dependency
Using gambling primarily to escape stress, anxiety, depression, or boredom, rather than for entertainment or recreation.
Loss of Time Awareness
Consistently playing for much longer than intended, losing track of time, or neglecting meals, sleep, or responsibilities.
Social Withdrawal
Pulling away from family gatherings, social events, religious obligations, or friendships in favour of more gambling time.
If you recognise these patterns in yourself, the most important thing you can do is act now rather than waiting until the situation worsens. Speak to our responsible gaming team, activate a self-exclusion or time-out, or contact one of the independent support organisations listed in the next section.
9 Support and Help Resources
You are never alone in dealing with a gambling-related problem. A range of professional support resources is available to players in Bangladesh and internationally. These organisations offer confidential, non-judgmental help at no cost to you.
- zd22 Responsible Gaming Team: Our dedicated support agents are available 24/7 via live chat on the platform or by emailing . They can activate protective tools, process self-exclusion requests, and connect you with further resources — all in English, at any hour of the day, Bangladesh Standard Time (UTC+6).
- Gamblers Anonymous (International): A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others to recover from a gambling disorder. Meetings are available online in multiple languages.
- National Council on Problem Gambling (NCPG): Provides a helpline, online chat, and text-based support for individuals and families affected by problem gambling. Resources are available in English online at ncpgambling.org.
- GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. Available at gamcare.org.uk with online resources accessible from Bangladesh.
- BeGambleAware: Offers free, confidential support and information for people worried about their own or someone else's gambling. Online resources at begambleaware.org are available in English internationally.
- Local Mental Health Support: If gambling-related stress or anxiety is significantly affecting your mental health, we encourage you to speak with a qualified mental health professional. Kaan Pete Roi is a Bangladesh-based emotional support and counselling service that can be reached by those seeking confidential support.
Reaching out for help is a sign of strength, not weakness. Our responsible gaming team will never judge you, pressure you to continue playing, or share your disclosure with anyone outside the compliance and player-protection team. Confidentiality is guaranteed.
10 Protecting Minors
Preventing access by persons under the age of 18 is a shared responsibility between zd22 and our adult players. While zd22 enforces age verification at every point of account creation and payment, we also encourage responsible adults to take practical steps to ensure that children and teenagers in their household cannot access online gambling platforms.
Recommended steps for adult players who share devices with minors:
- Never share your zd22 account credentials (username, password, PIN) with anyone, especially children or teenagers
- Enable the password lock feature in your zd22 account settings so that your session automatically locks after a period of inactivity
- Use your device's built-in parental control or screen time features to restrict access to gambling-related websites and apps
- Consider installing a dedicated parental control application on shared family devices
- Log out of your zd22 account fully when you have finished a session — do not leave your account open on a shared device
- Keep your payment method apps (bKash, Nagad, Rocket) locked with separate PINs that minors do not know
Popular parental control tools that can be used to block access to gambling websites include net-filtering applications available for Android and iOS devices, as well as router-level content filtering that can be configured to block entire categories of websites for all devices on a home network. If you are unsure how to set these up, our support team can point you toward general guidance.
If you suspect that a minor has accessed or attempted to access your zd22 account, please contact our support team immediately at . We will investigate, suspend the account pending review, and ensure no gambling activity by minors goes unaddressed.
11 Contact Our Responsible Gaming Team
If you have any concerns about your gambling behaviour, wish to activate a protective tool, or want to discuss your account with a trained responsible gaming specialist, please get in touch with us using any of the channels below. All communications related to responsible gaming are handled with the strictest confidentiality.
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Email Support Send your query to — include "Responsible Gaming" in the subject line for priority handling. Responses within 1 business hour, 24/7.
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24/7 Live Chat The live chat widget is available on the zd22 platform after login. Type "Responsible Gaming" to be immediately connected to a specialist agent.
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WhatsApp Support WhatsApp contact details are available after login from your account dashboard. Available during all support hours (24/7, BST UTC+6).
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Support Hours All responsible gaming support channels operate 24 hours a day, 7 days a week, 365 days a year — including Eid, Pohela Boishakh, and all public holidays — in Bangladesh Standard Time (UTC+6).
zd22 is committed to resolving all responsible gaming requests promptly and without judgment. Whether you need a deposit limit set in the next five minutes or want a long conversation about self-exclusion options, our team is ready to help. Your wellbeing is our priority — always.